FAQ
Adore your home. Adore the planet.
At Adora, we believe cleaning should be thoughtful, sustainable, and beautifully simple. Below, you’ll find answers to our most commonly asked questions — from how to use your products to how much of a difference you’re really making by switching to Adora.
If your question isn’t covered here, our team is always happy to help. Just drop us a message at hello@adora.co.uk.
PRODUCT & USAGE
How do I use the Adora Cleaning Concentrate?
Each 30ml bottle of Adora concentrate is designed to create 300ml of powerful, plant-based surface cleaner.
- Pour the full 30ml concentrate into your Adora Glass Bottle for Life
- Fill with cool tap water to just below the neck
- Shake gently to mix
- Spritz and clean as usual — enjoy the beautiful scent as it lingers in your space
Can I use any bottle or do I need Adora’s glass one?
While you can technically use any 300ml spray bottle, our Glass Bottle for Life is designed for optimal performance and longevity. It’s also part of what makes the Adora ritual feel elevated — clean lines, a weighty hand-feel, and no plastic waste.
What surfaces is Adora safe to use on?
Our cleaner is pH-neutral and safe for most sealed household surfaces, including:
- Stone and quartz countertops
- Sealed wood and cabinetry
- Tiles, glass, mirrors
- Stainless steel and aluminium
As always, we recommend doing a quick patch test on antique, unsealed, or particularly delicate surfaces before full use.
How long will a bottle last?
Each 300ml bottle provides around 230–250 sprays. Most households will use one every 2 to 4 weeks, depending on frequency and number of users. Many people find they clean more often — simply because they love the scent and ritual.
Is it safe around children, pets, and food prep areas?
Yes. Our formulas are non-toxic, plant-based, and biodegradable, with no parabens, phthalates, synthetic fragrances, or artificial dyes. You can safely use it around kids, pets, and kitchens — just avoid spraying directly onto toys or bedding.
SCENT & EXPERIENCE
What are the Adora Signature Scents?
Our debut Signature Collection includes three distinctive scent profiles, designed to complement different moods and spaces in the home:
- Everleaf — Botanical, green, and crisp. Inspired by green tea and herbs. Ideal for mornings, kitchens, and home offices.
- Driftwood — Bright, airy, and sophisticated. A fougère blend with ocean breeze and soft woods. Perfect for bathrooms and living areas.
- Sandalmist — Warm, woody, and grounding. Rich sandalwood with amber and cardamom. Best for bedrooms, wind-down moments, and reflective spaces.
Each scent is made from premium essential oils and formulated to linger gently — enhancing the room long after you’ve cleaned.
Do the scents linger after cleaning?
Yes — our formulas are crafted to leave behind a subtle, long-lasting scent trail. Unlike synthetic cleaners that disappear or overpower, Adora scents are designed to settle into your space like a quiet signature.
Will there be more scents or products?
Yes. We’re currently developing refillable hand soap, fabric sprays, and new scent blends. As we grow, our goal is to offer a full system of refill-first, low-impact home care essentials.
SUSTAINABILITY & IMPACT
How much plastic waste does Adora help prevent?
The average household uses 12–15 plastic spray bottles per year. Adora replaces all of them with one long-lasting glass bottle and concentrated refills.
Switching to Adora can eliminate up to 3kg of plastic and 6–8kg of CO₂ emissions per household annually — just by changing your surface cleaner.
Why do your concentrates come in small bottles?
Because most cleaning sprays are over 90% water. We don’t believe in shipping water across the country when you already have it at home. Our 30ml concentrates are compact, efficient, and reduce transport-related emissions by up to 90% compared to traditional cleaners.
What materials do you use?
- Glass Bottles: Refillable, durable, endlessly recyclable
- Concentrate Bottles: Lightweight and recyclable
- Formulas: Plant-based, non-toxic, biodegradable
- Packaging: Minimal, recyclable, and plastic-free wherever possible
Everything is designed to be reused, recycled, or responsibly broken down.
Where are Adora products made?
Our products are thoughtfully designed in the UK and manufactured with trusted global partners who meet our ethical and environmental standards.
ORDERS, SUBSCRIPTIONS & SUPPORT
Can I buy refills without a subscription?
Yes — you can purchase any of our concentrates or multi-packs as a one-time order. Subscriptions are available if you’d like to save and receive refills on a regular schedule.
How does the subscription work?
Our default delivery schedule is every 90 days, but you can adjust it to suit your needs. You can pause, skip, or cancel anytime. No fees, no contracts — just flexible, low-waste refills delivered to your door.
Can I change my scent or delivery frequency?
Yes. You can update your subscription at any time through your customer portal. Or just reach out — we’ll be happy to help you tailor it.
What if my bottle isn’t working?
Try unscrewing the nozzle and rinsing under warm water. If it’s still not functioning properly, email us — we’ll send a replacement part straight away.
OUR PHILOSOPHY
Why was Adora created?
Because we were tired of the waste.
Tired of throwing away plastic bottles.
Tired of filling our homes with harsh chemicals that didn’t feel good to use.
Adora was created to make cleaning feel more intentional — to reduce waste, lower impact, and turn a daily task into a meaningful ritual.
What does “Adore your home. Adore the planet.” mean?
It’s the essence of everything we do.
We believe that when you treat your home with care, you’re more likely to treat the planet the same way. Adora helps you do both — by creating products that work beautifully, smell amazing, and leave nothing behind but a cleaner, calmer space.
Still curious?
Email us at hello@adora.co.uk or use the live chat during business hours — our Customer Experience Team is friendly, fast, and always happy to help.