1. Who We Are

This website is operated by Innovation Chem Ltd, trading as Adora.
Registered address: Unit 5, Crossley Park, Crossley Road, Stockport, SK4 5DZ
Company number: [Insert Company Number]
Contact: info@adora.co.uk

2. What Information We Collect

• Identity Data: Name, title, date of birth
• Contact Data: Email, phone, billing & shipping address
• Payment Data: Securely processed via third parties (we never store full card details)
• Account Data: Login credentials and order history
• Usage Data: Website activity, cookies, device data
• Marketing Preferences: Your opt-in choices

3. How We Use Your Information

• To fulfil orders and manage subscriptions
• To send order and shipping notifications
• To respond to customer service queries
• To send marketing communications (if opted in)
• To improve our website and services
• To comply with legal obligations

4. Marketing Communications

If you opt in, we may send you updates, offers, and newsletters. You can unsubscribe at any time using the link in our emails or by contacting us.

We use Klaviyo to send marketing emails securely. Your data is never sold or shared for external marketing.

5. Cookies

We use cookies to improve your experience, analyse traffic, and deliver ads. You can manage cookie settings via your browser.

See our Cookie Policy for more details.

6. Sharing Your Information

We only share your data with trusted third-party providers who help us operate our business:

• Payment processors (e.g. Shopify, PayPal)
• Delivery partners (e.g. Royal Mail)
• Marketing & analytics (e.g. Klaviyo, Google, Meta)

We never sell your data to anyone.

7. Data Retention

We retain your data only as long as necessary to fulfil orders and legal obligations. You may request deletion at any time.

8. Your Rights

You have rights under UK GDPR, including to:

• Access and correct your data
• Request deletion ("right to be forgotten")
• Object to or restrict processing
• Withdraw consent
• Complain to the ICO (Information Commissioner’s Office)

Email us at info@adora.co.uk to exercise your rights.

9. Third-Party Links

Our site may link to other websites. We’re not responsible for their content or privacy policies. Please review them before sharing your data.

10. Policy Updates

We may update this Privacy Policy from time to time. The latest version will always be available here.

Last updated: [Insert Date]

11. Contact Us

For any questions, contact us:

Email: info@adora.co.uk
Address: Adora, Unit 5, Crossley Park, Crossley Road, Stockport, SK4 5DZ